|
Community Advisory Committee Meeting
Tuesday, February 8th, 2011
12:00pm – 2:30pm
Metro’s Union Station Conference Room
15th Floor, Windsor Room
www.asila.org
Access Services Business Offices: 1-213-270-6000
Reservations: 1-800-883-1295
TDD: 1-800-827-1359
Address for Scheduling Access Paratransit Trips:
729 North Vignes Street
12:00 p.m. - Call To Order
12:00 p.m. - Roll Call/Audience Introductions
12:05 p.m.
5 Mins - Public Comment Procedure
& Code of Civility
12:10 p.m.
10 Mins - Approval of January 11, 2011
CAC Meeting Minutes
12:20 p.m.
15 Mins - General Public Comment
(Limit 3 minutes per speaker)
12:35 p.m.
10 MINS - MEMBER COMMUNICATION INFORMATION
12:45 p.m.
10 Mins
1.QUALITY SERVICES
SUBCOMMITTEE (QSS) VOTE
(RYCHARDE MARTINDALE)
12:55 p.m.
15 Mins
2.CAC TRAINING UPDATE
(NICOLE MAGUIRE)
1:10
15 Mins
3.QSS REVIEW PARAMETERS FOR APPEALS HEARING PANEL ORIENTATION
(RYCHARDE MARTINDALE)
1:25 p.m.
10 Mins BREAK
1:35 p.m.
20 Mins
4.GOALS & OBJECTIVES UPDATE
(GAY PARRISH AND TERRI LANTZ) INFORMATION/DISCUSSION
1:55 p.m.
15 Mins
5.CAC REVIEW OF CUSTOMER COMMENTS & SUGGESTIONS
(KEN SCHWARTZ)
2:10 p.m.
10 Mins
6.Reports
• Chair’s Report
• Board Report
• Staff Report
• OMC Report December
• Complaint Report December
INFORMATION/DISCUSSION
2:20 p.m.
5 Mins
7.Subcommittee Updates
• CAC Goals Subcommittee
• Shared Ride Time
• Service Animal
INFORMATION
2:25 p.m.
5 Mins
8.New Business
Subsequent to posting of agenda
2:30 p.m.
9.ADJOURNMENT
Back to Calendar
|
