CARRY ON PACKAGES
An eligible rider may bring packages aboard Access Paratransit vehicles equivalent in size to 2 paper or 6 plastic grocery bags. The combined weight of all packages must not exceed 25 pounds. Rider or PCA must be able to maintain control of packages while on the vehicle. Drivers may help load packages on and off the vehicle to and from the curbside only.
IMPORTANT! You cannot transport hazardous materials such as weapons, fuel, corrosives, etc.
LOST & FOUND POLICY
Access Paratransit is not responsible for lost or damaged items.
If you leave an item on an Access Paratransit vehicle, call reservations for the region in which you were picked up and inform the Reservationist. If the item is located, you may schedule a Next Day ride to pick up the item at the lost and found department. All lost and found articles are disposed of after 60 days.
CHANGE OF INFORMATION
Please notify Customer Service if there are any of the following changes:
- Your name
- Your home address
- Your mailing address
- Your phone number
- Your mobility device
- Alternate Format Needs: Large Print, Audio Tape, Braille, Electronic Format