CHANGING OR CANCELING A SCHEDULED PICK-UP
If you want to request a change for a trip you have already scheduled, please call the reservations number. ASI is not required to accommodate trip change requests on the day of the trip.
When you discover you cannot take a scheduled trip, call reservations immediately and cancel the trip. When canceling a trip, please be prepared to give the Reservationist your Access Services ID number, name, address, scheduled pick-up time and confirmation number.
If you cancel your trip with less than two hours notice, or if you schedule a ride and do not show up for the ride, you may be charged a “No Show”.
Riders who have 6 or more verified Rider No Shows in a 60-day period may be suspended from using Access Paratransit.