RIDER IDENTIFICATION (ID) CARDS
All Access Paratransit riders are given a free identification (ID) card when they become eligible. Riders must show their valid Access Paratransit identification card to the driver at the time of boarding.
If you lose your card call Access Services immediately at 1.800.827.0829 and select extension 2. If you report the lost card immediately, you will not be held responsible for any charges you did not authorize. Your old card will be cancelled, and you’ll be given information on how to request a replacement card. Any money on your old card will be transferred to your replacement card. The charge for a replacement card is as follows:
1st replacement $4.50
2nd replacement $6.00
3rd & each card thereafter $7.75
You will not be charged if your card is replaced due to the renewal of your eligibility on Access Services.
NOTE: You can still ride Access while waiting for your new card. When you book a ride, the driver will be told that you may ride without your ID. But you will not be able to use the free fare program on buses and trains in participating Los Angeles County transit systems until you receive your new card
Do not allow anyone to use your Access Services ID card for any reason. If you do, you may be suspended from Access Paratransit.
SCHEDULING YOUR TRIP
To schedule a trip on Access Paratransit, call 1-800-883-1295. You will hear a choice of Service Regions to choose from. These numbers are listed in the Quick Reference on page 2 or look for the city on the regional guide starting on page 30.
If you have Restricted or Trip by Trip eligibility you may only schedule trips as described in your eligibility determination letter. Repeatedly scheduling invalid trips could result in you being temporarily suspended.
You may request a pick-up for anytime during Access Paratransit’s operating hours (See page 7). The Reservationist may offer a pick-up time within one hour before or one hour after your requested pick up time for a Next Day trip (“Reservation Window”). If the Reservationist cannot schedule a trip for you within the Reservation Window, it is considered a “Trip Denial” and you may report it to Customer Service even if you accept the trip time offered.
EXAMPLE:
IF YOU REQUEST A PICK-UP AT 6AM
YOU CAN BE OFFERED A TRIP BETWEEN 5AM AND 7AM
Return trips should be scheduled for the latest time you think you will be able to travel. If you are ready earlier than your scheduled pick-up time, you may call to see if an earlier ride is available. If an earlier ride is not available, you will need to keep your original pick-up time.
Example: A rider goes to the doctor and does not know what time they will be finished, so they schedule their return trip for 4:00 PM. They are actually finished at the doctor and ready to go at 2:00PM. The rider can call to see if they can get an earlier ride, but if they cannot, they will need to keep their 4:00 PM ride home.
Trips cannot be scheduled to have a vehicle wait for you to drop something off or pick something up. You will need to schedule 2 separate trips.
Drivers are not allowed to change drop off locations or make intermediate stops, including fast food drive-thrus.