WELCOME TO ACCESS!
Access is an Americans with Disabilities Act (ADA) mandated public transportation service for people unable to independently use the bus or light rail services in Los Angeles County for all or some of their trips.
This "how to" guide is designed to provide answers to questions you may have about using Access.
Please note that Access Policies and Procedures may change. Riders will be notified of changes through Rider Alerts and/or other Access public announcements. Please make sure Access Customer Service always has your current address and phone number (see page 5 for phone number).
CONSIDER YOUR OPTIONS
You may have options on how to get to where you want to go that are more flexible, convenient, and less expensive.
Use the bus or train – With your Access ID card, you and your Personal Care Assistant (PCA) can use many of the local buses and trains FREE (see page 28 for a list). Since the bus runs on a regular schedule it is convenient and more flexible than paratransit. The bus does not require reservations; you can get up and go. For help scheduling a bus trip, call 1-323-GO-METRO or use the internet trip planner at www.metro.net.
Use local Dial-A-Ride – Many communities have a Dial-A-Ride that you may qualify for. Dial-A-Rides serve a local community and are usually less expensive than Access.
By considering all your transportation options (the bus, dial-a-ride, and Access), you can gain greater independence. For information regarding other transportation options, please call RIDEINFO at 800-431-7882.