UPDATE - Due to the overwhelming popularity of the program there is a delay in issuing replacement RiderID cards. If you have already requested a replacement RiderID card or plan on doing so in the near future, your card will be sent to you in February 2012. Your current RiderID card will still be accepted on all of our Free Fare partners through February 29, 2012.
Access is a partner in TAP, Los Angeles County's fare collection system. This allows us to improve your riding experience not only on Access but also when you use your Rider ID Card on participating Free Fare bus and rail systems.
Access has also partnered with ReadyCARD to add the functionality of a prepaid Visa® to your card. If you choose to load money on your card, you'll also be able to use it to pay for a ride instead of using tokens or coupons, pay at your favorite stores, shop online or over-the-phone, or pay bills without money orders.
In August 2011 Access started to transition to the new Rider ID card for all riders either gaining or renewing their eligibility. If you only use your Rider ID Card when you board an Access vehicle and do not immediately want to use the prepaid Visa functionality, then you do not need to request a new card - it will be replaced automatically when your eligibility is renewed.
However, if you use your Rider ID Card on participating Free Fare bus and rail systems (after February 29, 2012 the current Access Rider ID card will no longer be accepted on these systems) or wish to take advantage of the prepaid Visa functionality, then you must either -
1) submit a request for a replacement card by clicking here
or
2) contact us at 1-888-404-4229 to request a replacement card
There is no charge to you for this initial replacement card.
For Frequently Asked Questions please click here.
Access TAP ReadyCARD Visa® Prepaid Card is issued by MetaBank™ pursuant to a license from Visa U.S.A. Inc.